The job role here is a Customer Service Representative (CSR) role to be responsible for whole ordering process of orders, interfacing with customers, sellers and all internal parties to ensure internal/external satisfaction in support of business objectives.
| Ensuring all customer orders are entered, processed and confirmed within agreed timelines with high accuracy rate via multiple channels. |
| Follow through order lifecyle, keeping order up to date and proactively communicate changes to customers and issue order reconfirmations . |
| Maintain customer specific master data (outputs, CMIR, contacts) to ensure automated processes & outputs flow well. |
| Monitors mailboxes, fax and phones, responds to customer enquiries & resolves complaints |
| • Self-motivated and quick learner • Excellent communication skills (both verbal and written) • Strong Customer focus – inquisitive curiosity, an open mind and a desire to succeed • Ability to manage conflicting priorities & work under pressure • Strong teamwork skills and a genuine enthusiasm for collaborating in a team setting. •Basic knowledge of Microsoft Office applications and similar technology and systems. •Ability to learn SAP and other technology/systems •Fluent in English plus other languages (Area specific) |
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